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FAQ

ORDERING

How can I place an order?
1. Purchase right here
2. Email us with your order to - admin@goldenwipl.com.sg
3. Call us to place your order at 6481 9263 
Note: Orders placed after office hours will be processed the next working day.

What payment methods do you accept?
Payments are done offline, so once you have made your payment via your chosen bank account, our friendly customer service will send you a confirmation email receipt upon receiving your transaction! We accept Bank Transfer to our UOB Account with details as follows:

Bank A/c No:   451 – 301-807- 4
Bank Code:     7375
Branch Code:  001

Once you have proceeded to check out, our bank account details will be displayed where the amount of your order should be paid to. For a hassle-free transaction, and to secure your items at check out, it is advised that payment is made within 48 hours. 

How can I change my order after it has been placed?
It is not possible for us to alter your order once it has been processed and shipped. However, you may email us immediately after placing your order, and we will see if we can make any changes for you.

Can I cancel my order? 
Once payment is made, the order cannot be cancelled. 


RETURN POLICY

We have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions: 

Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.

All returns will be reviewed and 1HomeShop.sg reserves the right to perform remedies including:
 

  • Replacing the product with a new item of the same design and model, or
  • Refund in cash less all shipping fees
For all return requests, please email us at admin@goldenwipl.com.sg including your contact details, order details and the reason for return. 

We will contact you after receiving your email and inform you once the item has been received and proceed with the refund if applicable.

SELF COLLECTION

What are your opening hours?
We are opened from Monday to Friday, 9am to 4.30pm.
Please do call in advance to confirm availability of stock and to reserve your items so we can prepare your order in advance!

Where do I go to self collect?
We're located at:
14 Ang Mo Kio Industrial Park 2 #01-00, 
Singapore 569503


SHIPPING INFORMATION

How much is shipping?
Shipping locally (Singapore) is calculated automatically upon checkout, charged at $10 per transaction. 

How many days will shipping take?

For Singapore local shipping: Within 3 - 6 working days.
You may kindly state and request for specific delivery date under "Order Note" during your purchase. (Subject to availability)

When do you deliver?
We deliver from Monday to Saturday, 9am to 10pm Singapore time.

Do you require someone to be at the delivery location?
We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address.

Do you ship overseas?
We only ship to customers in Singapore currently. However, if you would like us to ship to you, please drop us an email at admin@goldenwipl.com.sg with your order and contact details so that we may liase with you directly.