FAQ

ORDERING

How can I place an order?
1. Purchase right here
2. Email us with your order to - admin@goldenwipl.com.sg

3. Call us to place your order at 6481 9263 or Whatsapp us at +65 8814 2952
Note: Orders placed after office hours will be processed the next working day.

What payment methods do you accept?
We accept Cash on Delivery or Credit Card payments. This includes Visa or Mastercard.
a. For payments via credit card, payment has to be made instantly. Please ensure that you reach the credit card payment gateway page via 1HomeShop.sg website to ensure that your payment is received and updated successfully in our system. Payments made via a new browser will not be synced to our server, and that will mean your order status will not be updated automatically.

b. Should you exit the payment gateway page, your order will not be processed.


c. Cash on Delivery payment is only valid for orders that have selected the delivery option.

How can I change my order after it has been placed?

It is not possible for us to alter your order once it has been processed and shipped. However, you may email us immediately after placing your order, and we will see if we can make any changes for you.

Can I cancel my order? 
Once payment is made, the order cannot be cancelled. 


RETURN POLICY

We have a 7 day exchange policy upon receipt of order by the customer, subject to the following terms and conditions: 

Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.

We will only accept exchange requests if:
DAMAGED OR WRONG PRODUCT DELIVERED

We will not entertain any cancellation, refund, exchange of products due to customer's change of mind once payment is accepted. All exchange will be reviewed and 1HomeShop.sg reserves the right to perform remedies including: 

  • Replacing the product with a new item of the same design and model, or
  • Refund in cash less all shipping fees
For all exchange requests, please email us at admin@goldenwipl.com.sg including your contact details, order details and the reason for exchange. We will contact you after receiving your email and inform you once the item has been received and proceed with the refund if applicable.

 

SELF COLLECTION

*Updated as of 10 April 2020: please check our latest update on COVID19 response here.

What are your opening hours?
We are opened from Monday to Friday, 9am to 4.30pm.
Please do call in advance to confirm availability of stock and to reserve your items so we can prepare your order in advance!

Where do I go to self collect?
We're located at:
14 Ang Mo Kio Industrial Park 2 #01-00, 
Singapore 569503


SHIPPING INFORMATION

How much is shipping?
Shipping locally (Singapore) is calculated automatically upon checkout, charged at $10 per transaction. For orders above $50, delivery is free.

How many days will shipping take?

For Singapore local shipping: Within 3 - 6 working days.
You may kindly state and request for specific delivery date under "Order Note" during your purchase. (Subject to availability)

When do you deliver?
We deliver from Monday to Friday, 9am to 6pm Singapore time.

Do you require someone to be at the delivery location?
We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address.

Do you ship overseas?
We only ship to customers in Singapore currently. However, if you would like us to ship to you, please drop us an email at admin@goldenwipl.com.sg with your order and contact details so that we may liase with you directly.
*Do note that overseas shipping charges will be borne by customer, so we will need to check on the rates before getting back to you.